Welcome to Grain Valley, Missouri

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WHEN SHOULD I CALL 911 IN GRAIN VALLEY?

In Grain Valley, a citizen should call 911 to report any emergency situation that may require help from the police, firefighters or ambulance personnel. Calls to 911 in Grain Valley are answered by the Jackson County Sheriff Dispatch Center. Some common reasons to call 911:

• To report a crime (especially if the crime is in progress)
• To get help for a medical emergency
• To report a suspicious person or vehicle
• To report a disturbance or domestic violence
• To report a traffic accident
• To report anything else that seems like an emergency or requires immediate presence of police

REMEMBER, ANY TIME A SUSPICIOUS PERSON OR VEHICLE IS IN THE AREA OR IF THERE IS ANY CHANCE SOMEONE IS IN DANGER, CALL 911!

"An officer would rather answer a call that turns out to be nothing than have a citizen hesitate when there is a chance of apprehending a suspect or protecting someone from harm," said Grain Valley Police Chief David Starbuck.

IS THERE A NUMBER FOR LESS SERIOUS CALLS?

In Grain Valley, we have another number for non-emergencies, (816) 847-6250. This number is answered between 8 a.m. and 5 p.m. on weekdays. The number can be used to reach various units within the police department or to request police assistance for a non-priority issue. During non-business hours, evenings and weekends those calls are forwarded to the non-emergency line of the Jackson County Sheriff Dispatch Center.

WHAT DO I TELL THE 911 DISPATCHER?

When calling 911, be prepared to provide all available details in order to assist the dispatchers AND the officers being sent to the call:

• Exact location of the incident, and where are the persons/cars involved if they are moving
• Description/names etc of the suspect(s) or persons involved
• Are there any weapons involved or being used or carried by the persons involved in the incident
• Any other details that will assist first responders in locating the incident and those involved
• Be prepared to answer all questions, including: Who? What? Where? When? Why? How?

HOW DOES THE 911 DISPATCH SYSTEM WORK? WHAT HAPPENS AFTER I CALL?

\When a call is placed requesting police service or response, the dispatcher must gather as much information as possible in order to determine the urgency of the situation and what available law enforcement resources should be dispatched. Calls having any potential for danger to citizens will be given a higher priority.

WHAT DOES IT MEAN WHEN I REQUEST AN OFFICER TO RESPOND TO MY LOCATION?

If a citizen calls to report a suspicious incident or crime, they may be asked for their name if the investigating officers need more information. If you call and want to talk to officers after they have completed the call, please make the dispatcher aware so the officers know to contact you. On occasion, officers may not receive that information or may be called upon to immediately leave to handle another call. They will attempt to contact the original caller when possible or upon request.

WHEN DO I CALL BACK TO 911?

Officers responding to a call appreciate ANY follow-up calls which update them on the circumstances of an incident such as an escalation of tempers, fighting or suspects leaving the scene. Any updates assist officers in locating and handling the situation.

WHAT ARE THE MOST COMMON COMPLAINTS WE HEAR FROM 911 CALLERS?

The most common complaint is slow response times. Because Grain Valley and other smaller communities have limited numbers of police officers, lower priority calls may be delayed if personnel are tied up on emergencies. Sometimes these emergencies are in other communities. Grain Valley, Oak Grove and Buckner occasionally assist each other in emergencies which can lead to longer travel times for officers.

Sometimes when police activity is heavy or when responses to lower priority calls are delayed, citizens may assume no one is addressing their concerns. To address this concern, we tell callers who want to be contacted by an officer to request that service and an officer WILL follow-up with them.
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Bryan LeighowGreat Job Ole Buddy! You are one of the most rounded men I know and believe you will serve and represent well!!

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